Refund policy
Return & Refund Policy
We want you to feel confident shopping with Homesty Studio. Please review the following policy before completing your purchase.
Returns
Return requests must be submitted within 14 days of delivery. To qualify for a return, the item must be unused, unassembled, in its original condition, and inside its original packaging with all parts, hardware, manuals, and accessories included.
To request a return, email homestystudio@gmail.com with your order number and reason for the return. Do not send an item back before receiving return authorization and shipping instructions. Returns sent without authorization will not be accepted.
Return Shipping
For change-of-mind returns, incorrect size selections, or accidental orders, the customer is responsible for return shipping costs. If Homesty Studio provides a prepaid return label, its cost may be deducted from the approved refund.
If an approved return is required because the item arrived damaged, defective, incomplete, or incorrect, Homesty Studio will cover the authorized return shipping cost.
Return shipping costs for large furniture can be expensive. We recommend reviewing all product measurements, colors, materials, and specifications carefully before ordering.
Return Address
Approved returns may need to be sent to a supplier or fulfillment warehouse. The correct return address will be provided with your return instructions.
Do not return products to any mailing, contact, or business address shown elsewhere on our website. Items sent to an unauthorized address may be refused and may not qualify for a refund.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order immediately after delivery. If an item arrives damaged, defective, incorrect, or with missing parts, contact us within 3 calendar days of delivery whenever possible.
Include your order number and clear photographs or video showing:
• The complete item
• The damage, defect, or incorrect item
• The packaging and shipping label
• Any missing or affected parts
Please keep the product and all original packaging until your claim has been resolved. Depending on the issue, the available resolution may include replacement parts, a replacement item, a partial refund, or a full refund. We will let you know whether a return is required.
Items damaged through misuse, improper assembly, unauthorized modification, or normal wear are not considered defective.
Cancellations and Order Changes
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a cancellation or change after an order has entered processing or been submitted for fulfillment.
If an order is successfully canceled before fulfillment, the payment will be refunded to the original payment method.
Lost or Delayed Packages
If tracking has not updated for an extended period or your package appears to be lost, contact us so we can investigate with the shipping carrier or fulfillment provider.
If tracking shows that an order was delivered but you cannot locate it, check around the delivery location and contact other household members, neighbors, or the carrier first. Please then contact us promptly so we can review the delivery information.
Non-Returnable Items
The following items are not eligible for change-of-mind returns:
• Items returned after the 14-day return window
• Items that have been used, assembled, installed, altered, or damaged after delivery
• Items missing original packaging, parts, hardware, manuals, or accessories
• Personalized, customized, special-order, clearance, or final-sale items
• Gift cards
These restrictions do not prevent us from assisting with an item that arrived damaged, defective, incorrect, or incomplete.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.
Your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at homestystudio@gmail.com.
Questions
For return or refund questions, contact Homesty Studio at homestystudio@gmail.com before shipping anything back.