Refund policy

Refund & Return Policy

Thank you for shopping with us! We want to ensure you are completely satisfied with your purchase. Please review our policy below regarding refunds, returns, and exchanges.

1. Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery. In these cases, we will provide a full refund or send a free replacement at no cost to you. You will not be required to return the original item.

2. Lost or Delayed Packages If your package is lost in transit or significantly delayed beyond the estimated delivery time, please reach out to us. We will investigate the issue with our shipping partner and provide a refund or replacement as appropriate.

3. Change of Mind or Wrong Size/Order If you change your mind, order the wrong size, or simply no longer want the item, we accept returns under the following conditions:

  • The item must be unused and in its original packaging.
  • The customer is responsible for all return shipping costs.
  • Due to the high cost of international shipping, we recommend contacting us first. In many cases, we may offer a partial refund as a more convenient alternative to returning the item.

To start a return, you can contact us at homestystudio@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at homestystudio@gmail.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at homestystudio@gmail.com